Customer service pages used to sit still. A support rep wrote a help article, a lawyer reviewed it, and the page answered the same question the same way for two years. If a shopper wanted something specific, they filled out a form and waited for a human. Slow, yes, but auditable. Somebody wrote the answer, […]
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What Should You Decide Before an LLM Replies to a Customer?
Thursday, October 1st, 2026 | Comments Off on What Should You Decide Before an LLM Replies to a Customer?
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