Fourteen California Collection Departmeent Employees Certified

collection certification

Many people may not know this, but collection agents go through extensive training to learn how to hound you for past-due balances. of your finest California bank collection employees have recently been certified.

Edcomm Banker’s Academy has recently certified 14 employees from the Collections Department at a California bank through its Collections training program. Upon competition of Collections Procedures and Transactions, participants gained the knowledge, skills and certification needed to successfully collect and recover past dues from customers at the bank.

Consumer debt continues to be a strong focal point for the banking industry, as customer liabilities continue to rise. The bank wants customers to be able to purchase the things they need without exceeding their credit limits. With the right training, your collections employees will be able to follow the specific procedures at the bank and ensure maximum collection and recovery of past dues from customers who are unable to make loan payments or who have defaulted on a loan.

Collections Procedures and Transactions, from Edcomm Banker’s Academy, is an interactive training program that can be delivered as eLearning, blended or classroom training. Participants will learn the basic concepts of collections, as well as the Bank’s policies and procedures regarding collections. They’ll also learn how to deal with different types of debtors and how to handle seriously delinquent accounts. Collections Procedures and Transactions will also teach participants how to understand the systems and software associated with collections and how to use them to properly record bank and customer information.


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